Uptime and productivity.
Working with a company that cares about your success.
We sell and lease copiers and other pieces of office equipment. What we don’t do is just sell you a “box.” Every company has unique needs (even space requirements). At Advanced Systems, we work with you to understand your document needs and tailor a solution designed for you.
And because we offer products from multiple manufacturers, we have a range of products to select from.
You can also expect uptime because office equipment is just ugly furniture when it’s not working.
When your office equipment goes down, uptime and service speed and accuracy by your technology partner are critical elements in ensuring your business’ productivity. We offer outstanding customer service and a great experience based on paying detailed attention to these issues.
What is uptime? It’s the total amount of time the equipment is available to be used for its intended purpose. This is the most complete way to measure a service providers ability to take care of their client. The more time the equipment is available to use, the more productive the client is.
We strive to have all calls during business hours answered by a person, not a machine.
You only need to remember the number for Advanced Systems’ Waterloo HQ to any administrative, service or supply, or product issue. Call us and we’ll get your issue resolved.
Our service technicians are based throughout Iowa so we always have an experienced technician close by. This way, they spend less time driving and you spend less time waiting. Our average response time is 2.4 hours. That’s from the time you call us to the time the service technician arrives at your office.
We come. We see. We fix. We resolve 87% of service visits in a single visit. That’s why we keep $1,000,000 in stock in our warehouses and outfit our technicians with vans capable of carrying a lot of supplies.
If you’re looking for a partner to help you use your business documents to grow your business, you’ve come to the right place.
We look forward to hearing from you.