Even though all those millennials about to descend upon offices everywhere (millennials will be 24% of the workforce – the same as Boomers – by 2020) generally prefer to text than call people, every business continues to rely on Mr. Bell's invention for customer service and so much more.
Increasingly, voice over IP (VoIP) is the telecommunications technology of choice over traditional phone systems. Simply put, VoIP is using your Internet network connection to place calls (Skype is an example of VoIP). You can read our blog, What Is Telephony, Exactly?, for more detail.
There are a number of reasons to use VoIP, cost (usually cheaper) and capability (usually more) are just two.
Here are four things to do when considering your first (or your next) VoIP telephony system.
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