We are:

  • Proactive
  • Fast
  • Accurate
  • Experienced

Proactive

An ounce of prevention is worth a pound of cure. To help our customers experience the least downtime possible and to keep equipment running efficiently, we proactively service equipment under contract. This proactive approach can take a little more time, but it’s the best way to keep your equipment humming along. Here are a few ways that we approach extending equipment uptime:

  • Preventative equipment maintenance
  • Remote monitoring
  • Long-term relationships with account managers who anticipate the needs of your business
  • Loaner units provided if your equipment is down for more than eight hours
  • After a service call, our service technicians perform proactive maintenance on the equipment. This preventive maintenance allows us to replace worn parts and identify other potential issues before they can create a real problem. Fewer service calls; more uptime.

This approach as your company’s technology partner sets Advanced Systems apart from the competition.

Respond Fast

Unfortunately, copiers and other pieces of office equipment will break, jam, experience a software failure . . . for one reason or another; they do stop working. You need your equipment repaired fast.

We respond to service requests in an average time of 2.4 hours – from the time you talk to a real person to the time a service technician arrives at your office door.

Here’s what happens when you call us. You’ll talk to a live person who can address your concerns or connect you with someone who can. Our helpdesk or dispatchers may even be able to resolve the issue over the phone – no copier repair required.

If the issue requires a technician, we route the request to the nearest of our 30 service technicians. Within an hour of the call, we’ll follow up with an ETA of your service tech’s arrival time.

Accurate: We Do It Right

Advanced Systems is committed to doing it right the first time. No one benefits from repeated service calls for your copiers and printers, not even us. We’re dedicated to doing it right. Here’s how we do it right.

  • 82% First Call Completion: We fix it the first time 8 out of 10 service calls (the industry standard is much lower). Our experienced service professionals – average industry experience of 20 years – have seen it all. Because of the extensive inventory in service tech’s vans, the average hold for parts is only 7.3%. Now, sometimes, we have the correct part but still have to come back the next day (it happens to the best of us), but that only happens 5.5% of all service calls. We come. We see. We fix.
  • Accurate Billing: Billing errors are a waste of everyone’s time. We offer accurate metering via meter readings over the Internet as well as an automated meter system.
  • Single Call Dispatch It’s human nature to hurry through a task if you know there are a number of other things to do. We send our technicians on one call at a time so they can focus on you. This allows our dispatch team to monitor our technicians’ locations and route them most effectively to decrease your wait time.

If your business can benefit from an office technology partner that can get the job done right, contact Advanced Systems today.

Experience and Knowledge

Our staff – sales, service, and administrative – understands the business inside and out. As a 100% employee-owned company, we have great longevity in positions throughout the company – 21 years on average.

Combine this longevity with ongoing training for service technicians and you have a team capable of managing some of the most valuable assets your company has – its office equipment.

Your printed documents are the professional image of your company. Don’t trust an inexperienced team to manage the equipment you need to project your best face to the world.

To schedule an Advanced Technology Review with one of our knowledgeable team members and start working with an experienced office technology partner, contact Advanced Systems today!

REQUEST A TECHNOLOGY REVIEW

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