Products and services that fit your unique needs – not a cookie cutter approach.

Uptime and productivity.

Working with a company that cares about your success.

READY TO PUT OUR EXPERIENCE TO WORK NOW?  CLICK HERE get in touch with us or to simply ask us a question. 

 

Understanding You

We sell and lease copiers and other pieces of office equipment. What we don’t do is just sell you a “box.” Every company has unique needs (even space requirements). At Advanced Systems, we work with you to understand your document needs and tailor a solution designed for you.

And because we offer products from multiple manufacturers, we have a range of products to select from.

Equipment Uptime

You can also expect uptime because office equipment is just ugly furniture when it’s not working.

When your office equipment goes down, uptime and service speed and accuracy by your technology partner are critical elements in ensuring your business’ productivity. We offer outstanding customer service and a great experience based on paying detailed attention to these issues.

What is uptime? It’s the total amount of time the equipment is available to be used for its intended purpose. This is the most complete way to measure a service providers ability to take care of their client. The more time the equipment is available to use, the more productive the client is.

Here is how we achieve uptime:
  • Promptly and accurately logging service requests
  • Fast response time
  • Preventative and routine maintenance
  • Having technical training and skills to solve on the first call
  • Having correct parts on hand for first call completion
  • Giving authority to technicians to do whatever it takes to solve the situation
  • Loaner machines available if needed
  • Large stock of parts and supplies located throughout our branches/van fleet
  • Ability to bring product experts to customer location
  • Having the most productive state-of-the-art tools available to technicians
  • Adding electrical power filtration to the equipment
  • Providing reliable and high quality equipment

A Person

We strive to have all calls during business hours answered by a person, not a machine.

One Point of Contact

You only need to remember the number for Advanced Systems’ Waterloo HQ to any administrative, service or supply, or product issue. Call us and we’ll get your issue resolved.

Fast Response to Service Requests

Our service technicians are based throughout Iowa so we always have an experienced technician close by. This way, they spend less time driving and you spend less time waiting. Our average response time is 2.4 hours. That’s from the time you call us to the time the service technician arrives at your office.

One Visit to Fix

We come. We see. We fix. We resolve 87% of service visits in a single visit. That’s why we keep $1,000,000 in stock in our warehouses and outfit our technicians with vans capable of carrying a lot of supplies.

If you’re looking for a partner to help you use your business documents to grow your business, you’ve come to the right place.

We look forward to hearing from you.

HAVE A QUESTION?  CLICK HERE get in touch with us.

MEET SOME OF OUR TEAM MEMBERS

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Dave Quint
CEO
Betty_Erhardt_Chief_Financial_Officer.jpg
Betty Erhardt
CFO
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BryaNt Hays
VP of Sales
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DON HINCKLE
VP of Service
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Matt Wager
IT Director
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Tammy Bedard
Marketing Director
Penny_Wilson_Office_Manager.jpg
Penny wilson
Office Manager

READY TO JOIN OUR TEAM? Visit our CAREERS page and join the family!