I have a not-so-secret secret for those of you who put up with the satisfaction (and slings and arrows) of running an IT department. IT staff are alternately loved and hated by their clients – employees who either regard you as a hero (when they fix the copier) or as a villain (when you block access from the network to their social media sites or take more than 30 minutes to fix ANY problem).
Your skin crawls when you hear “there's a problem with the printer/copier.” All of the 101 daily tasks – from patching security software to troubleshooting software and hardware issues for users to daily backups – feel like a roller coaster ride of technical support. A ride that, in turn, leaves little time for any actual strategic planning, and lot of time spent “putting out fires.”
If this sounds like you, it might be time to consider the IT manager’s secret weapon…managed print services. A life-saving program that will not only save the day (and your day too), but leave you looking like the IT hero you know you are to your company's president or owner!
“How do they do it?” they'll say!
With managed print services, your partner does everything for you when it comes to your copiers and printers – configure, maintain, track, and repair copiers as needed. PLUS, just-in-time toner delivery.
To start, an MPS partner will begin with an initial assessment to give you a big picture of how your organization is currently using copiers and printers. Next they will make recommendations on the right mix for your business needs today, and into the future. This way your vendor has a pulse on both your short- and long-term business goals so you aren't paying for more than you need. Finally, they will set everything up on your network, and make sure that all of your devices and apps are working properly.
Maintain and Track Copiers
As the program takes off, your MSP partner will take care of all of the little things that suck up IT time. These are the things that keep you from focusing on mission-critical projects like protecting you company’s data, preparing for the latest security hack, or even finishing that new report for the president on future IT strategy ahead of schedule.
What sorts of tasks suck up your time? Things like:
- Printer fleet status ensuring your copiers, printers, and scanners are up and running
- Toner and supply level monitoring
- Proactive supply ordering and delivery
- Monitoring equipment service and preventative maintenance alerts
- Scheduling service calls
- Enterprise print output tracking and reporting (by department, user, client, or document)
- Maintaining print quota limits
- Setting up print rules to route employee’s jobs to the most cost-efficient machines
Let’s face it, even with the utmost care and prevention – accidents happen and things will break. Copiers need to be repaired and maintained. With MPS, the repairs are covered and your vendor is your trusted partner, ready to save the day when the day needs saving. If something can’t be fixed, it will be replaced so that your organization never misses a beat.
MPS - designed to minimize any potential downtime with your printer fleet, and keep things running smoothly. Less downtime equals productivity, and productivity equals saving. Add up the benefits and your office runs more smoothly. And, the best bonus, you'll be able to shine as the IT hero you are!